The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.
The Wharf Terraces concierge/security is available 24/7 and is located in the residential apartments main entrance foyer off Lincoln Crescent. The concierge is available to assist with any enquiries and will refer your matter to Building Management if required. Building management are on-site five days a week from 8am-12am and are available 24/7 for building emergencies. Your Building Manager is Damian Demasi (Senior Building Manager) and assisted by Yatin Prabhakar as Assistant Building Manager. For all non-urgent matters residents are requested to send their enquiry via email to either the concierge: email@example.com; or building management: firstname.lastname@example.org .
Moving-in & Delivery of Large Items
Residents moving-in or having large items delivered are requested to book their move with the concierge at least 48 hours prior to the move so that it can be coordinated with other residents and assistance provided on where to park your vehicle. It is also important that the concierge is notified so that building security can be maintained during the move.
To minimise disruption to other residents it is requested that any large moves are limited to between 7am and 6pm Monday to Friday.
Residents are reminded that items are not to be moved via the main entrance lobby where possible and must go through the car park or via the service door located at the public carpark entrance.
Building Maintenance, Cleaning & Emergencies
Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at email@example.com . For building emergencies please contact concierge/security who will refer your matter to building management if required.
Connecting Gas & Electricity
Your service provider should have a record of your gas and electricity meter numbers when you provide them your address. You are free to connect to a utility provider of your choice and this must be done on taking up residency at the building. The meters are read remotely and are in a cupboard which is located on the eastern walkways that lead out onto the boardwalk. These can only be accessed by the Concierge, Building management, Contractors or the meter readers. Access is obtained through a NMB key and the concierge/building management
If there is no electricity in your apartment, or part of your apartment, most likely a circuit breaker has tripped. There is a switchboard in the apartment that contains all circuit breakers, it is usually located in a storage cupboard or your kitchen.
As a short has most likely tripped the breaker it is best to turn off all power outlets, appliances and lights, go to your switchboard and then reset the circuit breaker by turning it back to on. If you turn on a light or use a power point and the breaker trips again, this is the cause of the short and the appliance/fitting should not be used further or an electrician should be called.
Should there be no electricity in your apartment and no breakers are tripped, please contact building management, unless it is an issue with the area in which case you will need to wait for power to be reinstated.
Phone & Internet
The building is un-fortunately not currently wired to the National Broadband Network (NBN) so you will need to use traditional copper phone lines for your telephone and internet. When occupying the apartment, you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however, if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact the concierge.
There are spots allocated for visitor parking only on the top level of the residential car park. These spaces available for visitors of the residential apartments only. Residents are not permitted to park in these spots and action will be taken against offenders.
To access the visitors parking area drive to the most northern garage door on Lincoln Crescent, call the apartment you are visiting via the intercom system by pressing the apartment’s number followed by ‘bell’ or the concierge on ’99 bell symbol’, alternatively call 9331 5564.
Water & Hot Water
The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details.
Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found under the basin in your laundry or kitchen sink.
Recycling & Waste Disposal
General garbage & recycling bins can be located in the numerous garbage rooms available in the car park across from the entrance to each apartment and on each level.
For larger items please use the large waste/recycling room available in the ground level waste collection area next to the Secure carpark entrance. This area is also the main garbage/recycling area for Marina Occupants.
Please follow the room instructions and be cognisant of the size of items placed in the room.
Visitors can contact apartments using the buildings intercom system available at the main entrance and at the car park gate. If you are contacted on the intercom system press the key to open the entrance door.
Fire Alarm & Fire Stairs
Evacuation instructions are located around the building. If the buildings fire alarm goes off please exit the building and proceed to southern boardwalk area across from the Bells’s Hotel. The Concierge, Building Management or the fire brigade will then provide instruction.
The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection. The Foxtel system is run through a TDT satellite system so only satellite services are available.
New access cards & keys
The building uses an access control system to control access to various gates and doors. A standard access card/fob is used to provide access and a remote control is available for access to garage doors and boom gates.
Should you require an additional access card/remote they can be obtained at a cost of $165 by completing the application form available in the forms section of this website.
If you have lost your card/remote please contact the concierge so that it can be cancelled.
Resident Car Park
Residents must park in and with-in their designated car space. Residents are reminded that as per the by-laws car spaces are for the parking of bikes and vehicles only, they should not be using their car space for storing items.
Car Wash Bay
Residents are permitted to wash their cars in the car wash bay which is located on the left-hand side as you enter the residential car park. You will need to contact the concierge to have the wash bay chain removed and it will be re-instated once you are finished. Please be careful not to spray water over other areas of the car park and please clean up any mess before you leave.
The marina is not available for public use including pick up and drop off, a locked gate prevents exiting the marina if dropped off. All berth occupants must complete a boat registration form available on the forms section of this website which also contains information regarding the conditions of using the berth.
Air Conditioning (A/C)
Each apartment has air conditioning which uses a sea water geo loop for the refrigerant heat-exchanger. Owners are responsible for the maintenance and repairs of their air conditioning system excluding the geo loop which is a piped line and pump from the condenser to and from the ocean (heat-exchanger).
The Owners Corporation has agreed to conduct 6 monthly servicing of all air conditioning systems which includes checking the operation of each apartment and checking filters given it makes sense to complete this work when the geo loop is being serviced. While this cost is covered by the Owners Corporation, repairs identified as part of the service that do not relate to the geo loop will need to be arranged and paid for by the owner.
If there are issues with the A/C outside of the service frequency owners must arrange themselves for a contractor to repair their A/C and can use the buildings A/C contractor or a contractor of their choice. If the issue is found to be a problem with the geo loop system this should be referred back to building management who will arrange repair of this part of the system. It is therefore encouraged for owners to use the buildings A/C contractor to ensure a more efficient process of resolving A/C matters.