Concierge / Security
The Wharf Terraces has 24/7 concierge/security to monitor the building and assist residents. The concierge is available from 6am to 10pm 7 days a week with licensed security guards patrolling the building from 10pm to 6am. The concierge/security office is in the residential foyer area off Lincoln Crescent.
The concierge is available to assist residents and guests with matters that involve the use of the building or their apartment. This includes:
Changing the battery in resident smoke detectors
Assisting residents with their bags to and from an apartment.
Moving small items for residents where a removalist is not required.
Booking and ensuring taxi’s arrive on time for residents.
Feeding a residents pet while they are away (only).
Assisting residents with boat mooring lines when exiting and entering berths.
Booking and cancelling newspaper deliveries.
Taking deliveries for residents.
Providing apartment access for external service providers such as tradesman/cleaners.
Provide owners/tenants and visitors with directions and recommendations to services in The Wharf Terrace’s precinct.
Assist owners/tenants and visitors with general enquiries.
Receive and register the delivery of items on behalf of owners/tenants (ie couriers, dry cleaning and large parcels etc)
Upon request, deliver newspapers to nominated apartments.
Upon instructions from owners, provide assistance to Real Estate Agents to facilitate inspection of common areas (ie gymnasium, residential car park)
Co-ordinate all owner/tenant removal’s, to ensure minimal disruption to other owners/tenants and prevent damage to common property.
Respond to resident enquiries regarding building maintenance matters when Building Management is not on-site.
To ensure that the concierge is generally available at the concierge desk to respond to enquiries and monitor the security cameras the concierge is not permitted to assist residents with the following:
Walking their dog or pet.
Anything that involves leaving the building which includes but is not limited to:
Collecting children from school.
Any sort of administrative function.
Going to the post office or bank for residents.
Picking up or dropping off a residents car.
Booking travel, shows, concerts or other function for residents.
Stay in a residents apartment to supervise their service providers such as tradespeople as this takes the concierge away from monitoring the building.
Should you require the concierge to perform duties outside of their approved tasks please contact Building Management.